Refrigerator Water Filter Indicator Light Will Not Shut Off

After you change the filter the RESET WATER FILTER must be pressed and held until the red light goes off. If you do not hold the pad in, the red light will stay on. Also, if you hold the pad in for a long period of time, the light will go off and then come back on. If this does not turn the red light off, having it checked by a service technician is recommended.

If the unit is a bottom-mount refrigerator and uses the RPWFE water filter, it uses radio frequency identification (RFID) to detect leaks and monitor the filter status and will automatically reset the Replace Water Filter when a new RFID filter is installed.  If the Replace Water Filter message will not disappear after replacing the filter, check the following:

  • Incorrectly installed filter or by-pass plug. When the filter or bypass is correctly installed, the word "FRONT" will be showing. If "BACK" is showing, then reverse the filter or bypass and reinstall.
  • Incorrect filter or bypass plug. This refrigerator requires an RPWFE to work correctly. Make sure the correct bypass plug or filter is being used.
  • No filter or bypass is installed. Either the RPWFE or the bypass plug must be installed for the dispenser to work.
  • Leak. If there is a leak detected, the dispenser will shut off. This would require a service call to correct.

If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule a service appointment on-line.