Top Load Washer - Hydrowave Motor Reset

The following procedure applies to Top Load Washers that are equipped with the Hydrowave wash system. You can check the specifications for your washer model on our GE Appliances website to see if it has the Hydrowave wash system. This feature was generally on select models manufactured from 2011 through 2015.If your washer fills with water but does not agitate or spin, you may need to reset your washer motor. Current washer models do not use a transmission, so the motor takes on a larger role in the drive system. If your washer senses a power spike or surge, an unbalanced load or a disruption in power, it will send a fault code to the motor and may require the motor to be reset.

Motor Reset Procedure

1. Unplug the washer for 1 minute from the electrical outlet.
2. Plug the washer back in and lift and lower the lid 6 times within a 12 second period.
   • You have 30 seconds to start lifting and lowering the lid.
   • The lid must be raised a minimum of 2" to ensure the magnetic connection on the lid is interrupted.
   • Make sure you close the lid completely each time.
3. The motor has now been reset and is ready for you to start a cycle.

To Test for a Successful Motor Reset

• Set the washer to run a small wash load without placing clothes in the unit. If the washer fills and begins to agitate, you may go ahead and add clothing and complete the wash cycle.

The following video shows a demonstration of the motor reset procedure:

Support

If the washer still does not agitate after resetting the motor, or if it stops again after a couple of loads, we recommend that you schedule a repair appointment with GE Appliances Factory Service.