Icemaker Not Producing Ice

To minimize the possibility of electric shock, unplug this appliance from the power supply or turn the house circuit breaker/fuse to the off position before attempting any maintenance or cleaning.

If your icemaker is not producing any ice:

  • Ice production is dependent upon the temperature of the refrigerator. The refrigerator and icemaker must be at proper temperature.
    • The recommended fresh food temperature is 37 degrees F; the freezer temperature is 0 degrees F.
    • The icemaker must reach 16 degrees F before a cycle will begin.
    • If the temperature in the freezer is too warm, ice cubes will take longer to form or may not form at all. Try adjusting the freezer temperature.
    • A low food load in the freezer can affect the production of ice. More food in the freezer allows temperatures to remain more stable.
  • A clogged water filter can restrict water flow to the icemaker. Filters should be changed every 6 months. If your refrigerator has a water filter, try replacing your water filter.Purchase a GE Appliance part online.
    • If there is new construction in your area, there can be more sediment entering the water system. This extra sediment can clog your filters more frequently than the recommended 6 months.
  • If the rake that ejects the cubes is stuck, the icemaker cannot complete its cycle. Check for ice that may be in the way. Use caution: the icemaker mold may be hot. See also Refrigerator Icemaker Cubes Won't Drop From Mold.


View a short video about troubleshooting your icemaker: Play Video

To schedule a service appointment, please contact GE Appliance Service at 1-800-432-2737 or schedule a service appointment online.

New Icemaker Not Producing Ice