SxS Refrigerator Too Cold, Freezing Food

If foods, such as fruits and vegetables, in the refrigerator are freezing, it can be caused by several things.

  • First, check the controls. They should be set at "C" and "5" or "5" and "5". The proper fresh food temperature is between 38 and 42 degrees Fahrenheit. The freezer should be between 0 and 8 degrees Fahrenheit. View informaton on refrigerator cold spots: Play Video
  • If food in the bottom of the refrigerator is freezing, this could be caused by a refrigerator not having enough food to absorb the cold air.
  • If food in the door is freezing, move the door bins up or down so they are one notch away from freezer vents. The fresh food control should be at the normal setting of 5.
  • If food is freezing in the produce (fruits and vegetables) or meat pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.
  • Cold air coming into the fresh food section originates in the freezer. On many models the damper (air vent) is on the left side wall, which can be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on this side of the top shelf. View informaton on refrigerator cold spots: Play Video
  • View troubleshooting videos on adjusting the temperature: GE SxS Video Gallery

If none of these steps corrects the temperature, service may be required. To schedule an appointment, contact GE Consumer Service at 1-800-432-2737 or schedule an appointment on-line.