Side by Side Refrigerator - Water on Floor, Repairing a Clogged Defrost Drain

If water appears on the floor in front of your refrigerator or under your vegetable bins once or twice a day, it could be due to a clog in the defrost drain tube. On some models, this can be a do-it-yourself fix.  

The usual evidence of a clogged drain in a side by side is the discovery of ice under the bottom basket in the freezer compartment, in addition to a puddle of water on the floor when it runs out the freezer door. Some side-by-side models have the defrost drain hole located on the back wall of the freezer, just up from where the floor slopes up to the back, in the center. In some models it is behind a plastic panel held in place by a screw. Remove screw and panel, and the drain hole will be visible, if not visible service is required.

  • Flush out the drain hole with a solution of 1 tsp. baking soda and 2 cups of hot tap water in a meat/turkey (bulb) baster. When clear, you will hear water running down into the drain pan below.

This does not apply to Built In products. Built In products require qualified service. If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or  schedule a service appointment on-line.