Top-Load Washers - Flex Dispense Drawer

Starting in 2020, some top-load washers have a detergent drawer that allows you to use any type of detergent you choose. It automatically releases liquid or powder detergent, pre-wash detergent, fabric softener, and even detergent packs like Tide PODs at the right time for faster activation.

How to Use Your Flex Dispense Drawer

Detergent (Powder or Liquid)

• HE (High Efficiency) detergent should be added to the far right compartment. You should follow the detergent manufacturer’s recommendations for the correct amount of detergent, based on load size, taking care to add detergent to the right compartment.
• Make sure not to overfill or dilute detergent as this can result in the additive being dispensed prematurely in the wash cycle. Your option selections will determine when detergent is automatically dispensed at its optimal time in the wash cycle.
• For optimal performance, especially when selecting cooler temperatures and in colder climates, place powdered HE detergent directly on top of the load.
• NOTE: Single-dose laundry packets should not be added to the detergent dispenser, as they will not dispense properly. Put packets in the Laundry Pack Dispenser Cup.

Detergent Packets (Laundry Packs)

• Detergent packets (Laundry packs) should be added to the middle right (third from left) compartment. For best performance, pods should be placed in the center (left to right) of the compartment and towards the front of the compartment. Avoid pushing the pod to the rear of the compartment unless you are using two or more pods. Do not lean pods against the side walls of the pod compartment. Follow the detergent manufacturer’s recommendations for the correct number of detergent packets for your wash load.
• Do not add more detergent packets than recommended, as this can result in residual detergent being left over at the end of the cycle. Your option selections will determine when detergent is automatically dispensed at its optimal time in the wash cycle.
• NOTE: We recommend the use of High-Efficiency laundry packs such as Tide PODS™ or Gain Flings™. Some detergent packs may not dispense completely at very cold temperatures or in delicate cycles. In these cases, you may use a warmer temperature setting to dispense harder-to-dissolve detergent packs.

Fabric Softener/Conditioner

• Liquid fabric softener or conditioner should be added to the far left washer drawer compartment. You should follow the liquid fabric softener or conditioner manufacturer’s recommendations for the correct amount of softener/conditioner based on the load size.
• Make sure not to overfill or dilute the softener or conditioner as this can result in the additive being dispensed prematurely in the wash cycle. Your option selections will determine when liquid fabric softener or conditioner is automatically dispensed at its optimal time in the rinse cycle.
• NOTE: Fabric softener crystals should NOT be added to the dispenser drawer, as they will not dispense properly.

Pre-wash Detergent

• Pre-wash detergent should be added to the middle left (second from left) Custom Add compartment and used with the SmartHQ App.
• Fill for heavily soiled loads to loosen and remove heavy soil before starting the main cycle selected. Refer to your SmartHQ App for Flex Dispense capabilities.

How to Clean Your Flex Dispense Drawer

After some period of use, a small amount of detergent or softener residue may be present in your Flex Dispenser Drawer. The drawer can easily be removed for cleaning. To remove and clean your drawer:

1. Pull the drawer out until the drawer stops.
2. Lift up the back of the drawer on both sides, pull it out, and then remove it from the dispenser box.
   • NOTE: The dispenser box is not removable, but it can be wiped clean using a damp cloth if necessary. Do not attempt to remove the dispenser box for cleaning.
3. Wash the drawer in warm, soapy water using a mild detergent. Rinse the drawer with warm water. If siphon caps are removed for cleaning, be sure to push siphon caps fully back into place after cleaning.
   • NOTE: The dispenser drawer and siphon caps are not dishwasher-safe.

Additional Support

For more information on your Flex Dispense Drawer, please consult your Owner's Manual and watch the GE Profile Top Load Washer with Smart FlexDispense® video below: