Smart Range and Wall Oven - Product Upgrades When Connected

When you buy Smart cooking appliances powered by the SmartHQ™ app, it's a good idea to connect them to your home WiFi network to get all of the benefits that having Smart appliances can offer.

 

Depending on the model, your appliance must be connected to WiFi to enable certain features and should stay connected to WiFi to get access to the in-oven camera and remote notifications. Additionally, the appliance will get automatic upgrades made to it, including new features and any performance optimizations. This means your wall oven or range gets better over time and is always up-to-date.

 

Here's what you need to know...

 

  • In general, features such as Air Fry, Precision Cooking, Dehydrate, Remote Control, In-Oven Camera functionality, and Voice-to-Open will require a WiFi connection to enable, and will require constant connectivity for use.

  • This applies to GE Profile 27” and 30” wall ovens manufactured since 2018, most 2020 and later GE Profile and Café slide-in ranges.  We will continue to expand to select models.

  • Any performance updates will automatically be pushed to the appliance appliance if your unit is connected. When a new feature upgrade is available, you will be alerted on both the appliance control and the SmartHQ app. Just follow instructions in the SmartHQ app for downloading.

  • Once you start downloading, if your internet connection is slow, it will not prevent you from being able to download the upgrade or to use the oven; it just may take longer to download. If the download is interrupted, the appliance will reconnect when your WiFi network is available again.

 

What data we collect...

 

GE Appliances is interested in how you use your appliances (such as cycles used and any errors) so we can improve the cooking experience. Please reference the SmartHQ Privacy Statement for full details.

 

For further assistance...

 

If you don't have WiFi or do not want to connect your wall oven or range, please call the Connected Home Support Line to discuss your options at 1-800-220-6899, Monday-Friday 9am - 11pm ET, Saturday-Sunday 9am - 3pm ET, or email [email protected].