Smart Water Filtration - Set-Up Built-In WiFi Troubleshooting

If you have difficulty with the set-up process when connecting your water filtration system to your WiFi, review the troubleshooting tips below.

Wrong Password

You may have entered the wrong appliance network password. Re-enter the password found on the Connected Appliance Info label.
If the password is correct and the SmartHQ™ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

Communication Failed

You may have entered the wrong password or chosen the wrong home network. Verify you have entered the home WiFi network password correctly.
HINT: To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually. If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

App Cannot Locate the Home Network

If you do not see your home network in the list of WiFi networks, your home network may be hidden. Choose the "Other" option and enter your network name and password.
If the SmartHQ app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.

Connection Failed

Wireless Icon on Water Filtration System is Solid: The SmartHQ app is unable to locate the appliance in the GE Appliances Cloud. Close the SmartHQ app and reopen it to resolve the issue.
No Wireless Icon on Water Filtration System: Password or home network is incorrect. Re-enter the home network name and password.

Support

For help connecting your smart water filtration system, view: Smart Water Filtration - Set-Up Built-In WiFi.

For further assistance, call the Connected Home Support Line at 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST), or email [email protected].