Refrigerator - Dispenser Water Flow Test

If the water from the dispenser seems to be coming out very slowly, there are a few factors to consider. For a Refrigerator that does not have built-in water filtration, the problem most likely comes from the water supply. For a Refrigerator with built-in water filtration, you check to see if the water filter may be the problem.
 

Diagnosing Slow Water Flow from the Dispenser

Factors to consider regarding water pressure:
 
  • An adequate cold water supply is crucial for satisfactory icemaker and dispenser operation on models with a water filter.
  • The water pressure must be between 40 and 120 PSI (pounds per square inch). Pressures below 40 PSI may cause a malfunction of the icemaker such as producing hollow cubes or slow ice production.
  • Slow water flow from the dispenser could be an indication of a clogged filter.

Testing to Determine If the Water Filter Is Clogged

Perform the following test if you suspect the filter is clogged:
 
Note: This is a test to help provide general guidance in determining if your water is dispensing slowly. It's a general test, so results can vary.
 
  1. Dispense water from the dispenser (internal or external) into a large measuring cup for 20 seconds.
    • If the water is less than 8 ounces, the water flow is probably inadequate.
    • If the water is 8 ounces or more, the dispenser is likely working properly.
  2. If the dispenser fails the test, remove the water filter, insert the bypass plug and try it again. If the dispenser passes the test with the bypass plug in place, it is time to replace the filter. You can purchase a replacement water filter from our GE Appliances Parts & Accessories website.
  3. If the dispenser fails the test with bypass plug in place, then you may have poor water flow. If you need the bypass plug and one was not supplied with the Refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-GECARES. In Canada, call 800-561-3344.

Additional Support

Water flow problems could be the result of a kink in the supply tubing, a clogged saddle-valve, or poor water pressure. If the supply tubing is not kinked and the saddle-valve is okay, then the problem is poor water pressure coming into the Refrigerator. You will need to check with your water company or a local plumber to correct this.
 
Should you require service for your Refrigerator, please schedule a repair appointment with GE Appliances Factory Service.