Microwave - Turntable Does Not Turn

If the turntable does not turn on a microwave, this will result in food not heating properly. We understand how frustrating this can be. There are some things you can check in an attempt to remedy this concern.

Diagnosing a Microwave Turntable That Does Not Turn

• Make sure the turntable is centered and seated properly.
• • On models with a stirrer motor there is a shaft protruding up through the floor of the microwave. Make sure the turntable is securely fastened to this shaft.
  • On models that turn on a ring with wheels attached, make sure the turntable is seated securely on the ring.
• Check the turntable to make sure it is placed right side up. If the turntable plate is upside down, it will drag on the floor of the microwave.
• Check to make sure that there is no food or debris under the wheels of the turntable ring. Food can prevent the wheels from moving forward.
• Be certain you are pressing a cook function rather than a timer function.
• If the microwave has a turntable on/off feature, make sure the turntable was not inadvertently turned off. Try depressing the turntable on/off pad to re-engage the turntable.

Repair Service Recommended

If the above suggestions do not solve the issue and the turntable will still not turn, we recommend contacting service. For service, please schedule a repair appointment with Bodewell.