Water Heaters Product Information, Warranty, Service and Technical Support

Your source for product information, including warranty, service and technical support, on GE Appliances water heaters depends on the type of unit you have and when it was made. This article will guide you to the appropriate resource.

 

GE Water Heaters Made After July 2019

 

  • For product information, warranty, service and technical support on your water heater, call 1-800-943-8186, Monday - Friday from 8:00 AM to 6:00 PM EST.

    • Please be ready to provide your model number, serial number, date of purchase, installer name (if available), installer contact information (if available), problem description, and fault code (Electronic Models Only).

  • If your water heater was made prior to July 2019, please see below for the appropriate contact information.

 

GeoSpring Heat Pump Water Heaters Made Prior to July 2019

 

  • For service and support (product information, warranty, parts, etc.) on the GeoSpring Hybrid Electric Water Heater contact 1-888-443-4394, Monday - Friday from 8:00 AM to 8:00 PM EST.

    • This includes product information (dimensions, operation, how to drain), warranty, service, parts, troubleshooting (leaking, fault codes, noises, filter), complaints, etc.

 

Standard (Traditional) Electric or Gas Water Heaters Made Prior to January 2017

 

  • If you have questions about a GE-branded standard (traditional) water heater or are looking for a replacement for your GE water heater, contact the GE Water Heater Technical Support Line at 1-800-431-1549 (Monday - Saturday 8:00 AM - 8:00 PM EST, Sunday 9:00 AM - 4:30 PM). In Canada contact 1-800-263-8342 for assistance.

    • This includes product information (dimensions, operation, how to drain), warranty, service, parts, troubleshooting (pilot light, leaking, noises), complaints, etc.

  • If you purchased an Extended Warranty for your standard (traditional) water heater from The Home Depot, call The Home Depot Extended Warranty Service Center at 1-877-843-3777.