Water Heater - Product Information, Warranty, Service and Technical Support
Your source for product information, including warranty, service and technical support, on GE Appliances Water Heaters depends on the type of Water Heater you have and when it was made. This article will guide you to the appropriate resource.
Standard (Traditional) Electric or Gas Water Heaters
Water Heaters Made July 2019 - Current
For product information, warranty, service, and technical support on your Water Heater, call 1-800-943-8186, Monday - Friday from 8:00 AM to 7:00 PM EST.
- Please be ready to provide your model number, serial number, date of purchase, installer name (if available), installer contact information (if available), problem description and fault code.
Water Heaters Made Before January 2017
If you have questions about a GE-branded standard (traditional) water heater or are looking for a replacement for your GE water heater, contact the GE Water Heater Technical Support Line at 1-800-431-1549 (Monday - Saturday 8:00 AM - 8:00 PM EST, Sunday 9:00 AM - 4:30 PM). In Canada contact 1-800-263-8342 for assistance.
- This includes product information (dimensions, operation, how to drain), warranty, service, parts, troubleshooting (pilot light, leaking, noises), complaints, etc.
- If you purchased an Extended Warranty for your standard (traditional) Water Heater from The Home Depot, call The Home Depot Extended Warranty Service Center at 1-877-843-3777.
GeoSpring Hybrid Heat Pump Water Heaters
GE Profile™ GEOSPRING™ Hybrid Heat Pump Water Heater Made June 2025 - Current
For product information, warranty, service, and technical support on your Water Heater, call 1-800-943-8186, Monday - Friday from 8:00 AM to 7:00 PM EST.
- This includes product information (dimensions, operation, how to drain), warranty, service, parts, troubleshooting (leaking, fault codes, noises, filter), operation concerns, etc.
GE GeoSpring Heat Pump Water Heaters Made Between 2012 - December 2016
The GE branded GeoSpring heat pump water heater is no longer manufactured. For service and support (product information, warranty, parts, etc.) on the GE GeoSpring, contact 1-888-443-4394, Monday - Friday from 8:00 AM to 8:00 PM EST.
- This includes product information (dimensions, operation, how to drain), warranty, service, parts, troubleshooting (leaking, fault codes, noises, filter), complaints, etc.
Appliance Support
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