Top Load Washer - Hydrowave Motor Reset

The following applies to top load washers that are equipped with the Hydrowave system (check model specifications for models that have the Hydrowave system - generally on select models available 2011 - 2015):

If your washer fills with water but does not agitate or spin, you may need to reset your washer motor. Current washers do not use a transmission, so the motor takes on a larger role in the drive system. If your washer senses a power spike, unbalanced load, or disruption in power it will send a fault code to your motor and may require the motor to be reset:

  1. Unplug the washer for 1 minute from the electrical outlet.
  2. Plug the washer back in and lift and lower the lid 6 times within a 12 second period.
    • You have 30 seconds to start lifting and lowering the lid.
    • The lid must be raised a minimum of 2" ensure the magnetic connection on the lid is interrupted.
    • Make sure you close the lid completely each time.
  3. The motor has now been reset and is ready for you to start a cycle.

To test: Run a small load without placing clothes in the unit. If the washer fills and begins to agitate you may go ahead and add clothing and complete the wash cycle.

View a demo of the motor reset:

If the washer still does not agitate or if it stops again after a couple of loads, we recommend that you schedule a service appointment with GE Appliances Factory Service.