Refrigerators - Dispenser Not Getting Water

If your icemaker is getting water and making ice, but there is no water at your dispenser, there are a few things you can check. New Installation

 

  • The reservoir tank or tubing has not filled yet. Press the dispenser for several minutes to purge air from the line and make sure all the tubing is filled with water.

  • If the doors were removed during installation, make sure the wiring harness is plugged in. The wiring harness is located under the upper freezer door hinge cover, or at the bottom of the freezer door, depending on the model. Consult your Installation Instructions for additional information. Download a copy of your Installation Instructions

 

Frozen Tank or Tubing 

  • The water reservoir tank or tubing could be frozen. If frozen, You would get water to the icemaker, but not the dispenser.  

    • Located behind the vegetable drawers or on the left side of the fresh food compartment.

    • To rid the tank of the ice, check the set temperature on your controls. If it is set colder than the recommended setting in your Owner's Manual, adjust to a warmer setting and allow 24-48 hours for the ice to clear.

 

Water Filter 

  • On refrigerators with a water filter, a clogged water filter can prevent water from entering the icemaker and dispenser. This filter should be changed every six months or until the filter indicator light is on. To determine if the filter is clogged, remove the filter and replace with the bypass plug that was provided with the unit. If water is dispensed, the water filter is the issue.

    • Purchase a filter online.

    • Need the bypass plug?  If the plastic bypass plug was not supplied with the refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-GECARES. In Canada, call 800-561-3344.

  • If you just replaced your filter and don't have water to the dispenser, the reservoir tank or tubing has not filled yet. Press the dispenser for several minutes to purge air from the line and make sure all the tubing is filled with water.

 

View a short video about further troubleshooting your dispenser: 

If these suggestions do not resolve the issue, we recommend service. For service, please schedule an appointment with GE Appliances Factory Service.