Top Load Washer - Fills and Drains at the Same Time
If your washer is draining the water at the same time it is filling with water, please check the following:
Make sure that the house drain pipe is at least 30 inches high. If so, check to make sure the drain hose is not pushed too far down into the drain. No more than 5 to 7 inches of the drain hose should be down into the drain pipe. There must be an air gap around the drain hose. A snug fit can cause a siphoning action.
If the house drain is not at least 30" high, a drain hose clip (sometimes called an anti-siphon clip) is included in the installation package. It attaches onto the drain hose and then onto the back of the washer. This lifts the drain hose up to a proper height to prevent siphoning. For more information, see Washer - Drain Height.
View a short video about a washer filling and draining at the same time:
If the above does not correct the issue, service may be necessary. For service, please schedule an appointment with GE Appliances Factory Service.