Front Load Washer - Walking or Vibrating

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

 

If the washer is walking, vibrating, shaking, or moving, check the following:

 

• The washer is designed to move 1/4” to reduce forces transmitted to the floor. This movement is normal.

• The shipping bolts and braces should not be removed prior to sliding the washer in place.  If you open the door and press down on the drum or try to push the drum back and it will not move, then most likely the shipping bolts/braces have not be removed. Consult your Installation Instructions for removal of the shipping bolts. Download a copy of your Installation Instructions.

• Make sure the washer is level.

  • The washer needs to be level and sitting on a good, solid floor. If the washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Refer to the Installation Instructions for proper leveling. Download a copy of your Installation Instructions.

  • View a short video about leveling the washer:

     

     

• Unbalanced loads can cause the washer to vibrate more. Pause the unit, open the door, and manually redistribute the load. To check the machine, run a rinse and spin cycle with no load. If the washer's level of vibration is normal, the unbalance was caused by the wash load.

• The more the legs are extended, the shakier the washer will be during operation.

• The pump may be clogged. On models equipped with an access door to the pump, consult your Owner's Manual for directions on cleaning the pump filter. Download a copy of your Owner's Manual.

   

   

If the above suggestions do not correct the situation, service may be needed. For service, please schedule an appointment with GE Appliances Factory Service.