Front Load Washer - Walking or Vibrating

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
 
If a Front Load Washer is severely vibrating, shaking or even moving out of place, there are actions you can take to attempt to remedy this without the need for repair service.
 

Diagnosing Walking, Vibrating, Shaking, or Moving on a Front Load Washer

  • The Washer is designed to move 1/4” to reduce forces transmitted to the floor. This movement is normal.
  • The shipping bolts and braces should not be removed prior to sliding the Washer in place. If you open the door and press down on the drum or try to push the drum back and it will not move, then most likely the shipping bolts/braces have not be removed. Consult the Installation Instructions for the model you own for instructions on the removal of the shipping bolts.
  • Make sure the Washer is level.
    • The Washer needs to be level and sitting on a good, solid floor. If the Washer is uneven, adjust the rubber leveling legs so they are all firmly touching the floor and locked in place. Refer to the Installation Instructions for information on proper leveling.
    • View a short video about leveling the Washer:
       
      Video - Front Load Washer Vibration - Level Legs
       
       
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  • Unbalanced loads can cause the Washer to vibrate more. Pause the appliance, open the door, and manually redistribute the load. To check the machine, run a rinse and spin cycle with no load. If the Washer's level of vibration is normal, the unbalance was caused by the wash load.
  • The more the legs are extended, the shakier the Washer will be during operation.

Repair Service Suggested

If the above suggestions do not correct the situation, service may be needed. For service, please schedule a repair appointment with GE Appliances Factory Service.