Side-by-Side Refrigerator - Ice on Freezer Floor

An ice build-up in the Freezer section floor of a Side-by-Side Refrigerator is not considered normal. On some models, you may be able to resolve this concern without the need for repair service.

Resolving a Concern With Ice on the Freezer Floor In a Side-by-Side Refrigerator

If ice is on the Freezer floor, the drain tube may be clogged. This can be corrected by flushing the drain with a teaspoon of baking soda dissolved in 2 cups of hot water. On models where you can correct this yourself, instructions can be found in the Owner's Manual for the specific model you own.

• For old TFX30/TPX Built-In Style models: The drain hole is located approximately 12" to 23" up from the floor of the Freezer behind a plastic panel held in place by a Phillips screw. Remove the screw and panel and the drain hole is visible. Flush with a teaspoon of baking soda dissolved in 2 cups of hot water forced down the drain hole with a meat/turkey baster.
• To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

Repair Service Required

If there is ice on the rear wall, or if cleaning the drain tube does not help, we recommend service. For service, please schedule a repair appointment with Bodewell.