GE Profile™ GEOSPRING™ Hybrid Heat Pump Water Heater - Error, Fault or Function Codes
The advanced electronic control allows the heat pump water heater to continuously perform self-diagnostics. This provides you with early and accurate detection of any operating malfunction and alerts you immediately if an error has occurred. The digital display provides a fault code that you can communicate to the servicer.
GE Profile™ GEOSPRING™ (2025 - Current)
You can find the fault codes specific to your model and their meanings in the Fault Codes section of the Owner's Manual.
Below are some of the fault codes that you can often correct yourself. If these actions don't correct the issue or you get any other fault code, contact your local installer, plumbing contractor, or call GE Appliances Water Heater Service and Support at 1-800-943-8186.
| Fault | Condition | Action |
| F61 | Tank water temperature is too hot. | Should self correct. |
| F62 | Incoming water too hot. | Reduce any preheating of the inlet water or call for service. |
| F73 | Condensate drain pan port clogged. | Clean the condensate drain obstruction. See Owner's Manual for instructions. |
| F74 | Filter is dirty. | Clean the filter according to the instructions in the Owner's Manual. If the fault repeats after clearing, it's a probable refrigerant leak requiring service. |
| F75 | Dry tank fault. | Confirm water is in the tank. |
| F78 | Leak Sensor detected water. | Determine the source of the water leak and correct. Reset shut-off valve, if equipped (see Owner's Manual). Otherwise, call plumber to resolve the leaking. |
| F81 | Leak Sensor battery is low. | Replace the Leak Sensor battery. |
| F96 | CTA module disconnected or low battery. | Reconnect the CTA module or replace battery. |
GE GeoSpring (2012-2017)
The GE branded GeoSpring heat pump water heater is no longer manufactured. Service, and support is through Bradford White at 1-888-443-4394, from 8:00 AM to 8:00 PM.
Fault codes for these models are found in the Fault Code section of the Owner's Manual for your model. You can find the Owner's Manual for your model at https://www.geappliances.com/ge/parts. Use the "Search Model Number" field to get the manual.