SmartDispense™ Issue: Poor Wash, Detergent not Dispensing or Dispenser Clogged

An unfortunate side effect of the formula change is that there are different types of detergents (chlorine based or enzyme based). Mixing the two, even in very small concentrations, causes a gelatinous material to form. The SmartDispense™ pump is not able to pump the gelatinous mixture. Service will be required.

There are preventative steps to completely clean out the SmartDispense tank before switching brands to avoid clogging the dispenser.

 
Automatic dishwashing detergents have been phosphate-free to comply with various state regulations that became effective July 1, 2010.