Top Load Washer - Clogged Fabric Softener Cup Cleaning

If the fabric softener dispenser cup in your Top Load washer is clogged with built up or dried fabric softener, try the following to clean the fabric softener cup.

Cleaning a Clogged Fabric Softener Dispenser Cup

If residue is visible in the fabric dispenser cup, it can be cleared with a brush, such as a toothbrush, and rinsed with hot water. Run the washer through a Quick Rinse cycle. Water should run through the cup the first 3 minutes of the cycle.

If water does not run through the cup, try resetting the washer by doing the following:

• Unplug the washer.
• Plug the washer back in.
• Verify the washer is not in SLEEP mode by turning the dial and watch for the display re-illumination.
• Run the washer through a Quick Rinse cycle.

Tips To Prevent Clogging

• Always select Fabric Softener every time fabric softener is used. If not selected, water will not run through the cup
• It is not recommended to use fabric softener on delayed wash cycles.
• It is recommended to use approximately 1 ounce of fabric softener only and fill the cup to the Max Fill line with water to dilute the fabric softener.
• It is recommended to periodically clean the fabric softener cup.

Additional Support

If the fabric softener cup is not dispensing, we recommend service. For service, please schedule a repair appointment with Bodewell.