Front Load Washer - Troubleshooting

The solutions below can often help resolve various issues you may have with your front load washer not working properly. Issues with the washer drain hose or household standpipe/plumbing can lead to a number of issues that would lead to the washer not operating properly. This can include situations like the washer not draining or spinning, or even stopping the wash cycle altogether.



  • Verify the drain hose is not kinked or crimped in any way.

  • Make sure the drain hose is properly installed in the standpipe or on a utility sink. You can consult the installation instructions for the proper installation of the drain hose.



  • Ensure the drain in your household plumbing is not clogged. Household plumbing issues will require a plumber to resolve.

  • The drain hose should be installed correctly, utilizing the Drain Hose Clip (sometimes called an Anti-Siphon Clip) that was included with the washer. If the drain hose is pushed too far down into the stand pipe or is taped to the stand pipe, this could cause the drain hose to siphon water out of the washer.

  • The washer pump filter may be clogged, preventing it from draining properly. Most front load washers have easy access to the pump filter on the front, bottom of the unit. Models without access in the front will require service. Models with access to the pump filter will have instructions in the maintenance and cleaning section of your Owner's Manual.



  • Check the wash load and make sure it was not out of balance. Redistribute the items in the washer or adjust the load size. If the load is too large, take out some items or if the load is too small (just an item or two), add more to the load to help it balance out better.



If these tips do not resolve the issue, we recommend contacting service. For service, please schedule an appointment with GE Appliances Factory Service.