Steps to Stop a Water Softener from Leaking

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

Leak at the water softener:

  1. Turn off the water supply to the softener. If water is leaking/flooding into the home from a softener, the first step is to locate and turn off the water supply to that softener.
  2. Water connections to the softener are made at the rear of unit and are usually visible. Locate the bypass valve. The bypass valve is usually white plastic and will have the water inlet/outlet supply lines connected. It is located at the top rear of the water softener. One end of the bypass valve has the words "push for bypass" printed on it. Push this in. This will allow the water to bypass the softener.
  3. If the bypass valve was not installed, locate the water inlet supply line. Facing the unit from the front, it will be the line on the right. Follow the supply line to the water shutoff valve (it may look like an outside faucet). Turn the valve clockwise until it stops. This will turn off the water supply to the softener.
  4. Contact the installer. For leaks when the unit is new, contact your installer first. Most leaks are the result of installation issues.

Leak from pipe connections to the softener:

  • Contact the installer. The installer is responsible for the tubing and the connections bringing supply water to the inlet of the valve on the softener and taking the soft water from the outlet of the valve on the softener to the house. The installer is also responsible for transformer wiring connections and power supply.
  • If it is determined that the problem is with the softener and not in the components above, contact the GE SmartWater Team at 1-800-952-5039 (option 1) hours - 8-6 EST M-F.