Top Freezer Refrigerator - Too Cold, Freezing Food

If foods such as fruits and vegetables are freezing in the fresh food section of the refrigerator, this can be caused by several things. Here are some tips to help with the issue.

• First, check the controls. They should be set at "C" and "5" or "5" and "5". For models with a temperature control dial marked as Cold to Coldest, set the dial to the mid point between the words Cold and Coldest. The proper fresh food section temperature range is between 37 and 42 degrees Fahrenheit. The freezer should be between 0 and 7 degrees Fahrenheit.

• Since the cold air coming into the fresh food section originates in the freezer above, the rear of the top shelf will be the coldest spot in the fresh food area. Avoid placing delicate items that freeze easily on the back half of this shelf.

• If food is freezing in the produce (fruits and vegetables) pans or the meat/deli pan, it may be that the temperature controls are not set high enough. Since cold air naturally falls, the pans can get too cold if the refrigerator is not running long enough to maintain good air circulation. Adjust both controls up one notch.

 

View a short video about Top Freezer refrigerator cold spots:

 

 

View a short video on adjusting the temperature on dual temperature control models:

 

 

View a short video on adjusting the temperature on single temperature control models:

 

 

For models GTS18F and GTS21F, please view the following video:

 

 

If none of these steps corrects the concern with the temperature, service may be required. For service, please schedule an appointment with GE Appliances Factory Service.