Refrigerator Does Not Run or Cool

If your refrigerator is not cooling because it is seems to not be running, there are a few things you should check before considering service.  

  1. First, open the refrigerator and see if you have light in fresh food section. If not, this could indicate you don't have power.
  2. If you have lights, make sure the thermostat (controls) were not turned down by accident.
  3. Note that the compressor and fans do not run during the defrost cycle, which could make the refrigerator seem like it quit running.  Depending on model, the defrost cycle can be as long as 30 - 45 minutes, and can occur once a day.
  4. If there was a short power outage the compressor overload will cycle on and off (not the compressor) until the refrigerant system equalizes at which point the compressor will start and refrigeration will resume. There is no need to cycle the power for this to happen. This is a safety feature that protects the compressor in the event of a power failure or if the customer should unplug the unit and plug it right back in. This is an automatic feature and no customer intervention is required.
  5. Refrigerator may be in the Demo Mode.  

If service is required, keep the refrigerator plugged in to make sure the symptoms do not disappear. This helps the technician better diagnose the refrigerator. For service, please schedule a service appointment with GE Appliances Factory Service.