Refrigerator - Dispenser Control Panel Not Working

If the dispenser on a NEW refrigerator does not work:

  • Static electricity caused by pulling away the plastic covering off the dispenser can cause it to temporarily "lock up". Unplug the refrigerator or turn it off at the circuit breaker for 30 seconds to reset the control.
  • If the doors were removed during installation, be sure that the door wiring harness is plugged in. This is described in the refrigerator's Installation Instructions. Download a copy of the Installation Instructions
  • Make sure the water is turned on to the refrigerator at the shut-off valve.

If the dispenser on an existing refrigerator does not work:

  • Make sure the control panel is not locked. Most dispensers have a child lock-out feature. For model specific instructions, consult your Owner's Manual. Download a copy of the Owner's Manual

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  • Try resetting the control panel by turning off power to the refrigerator briefly. Unplug the refrigerator or turn it off at the circuit breaker for 30 seconds to reset the control.
  • Replace the filter. Purchase a GE Appliance Part online.
  • Make sure the water is turned on to the refrigerator at the shut-off valve.

For service, please schedule an appointment with GE Appliances Factory Service.