Water Softener - Brine Tank Not Draining

It is normal to have some water in the brine tank in a water softener. The Owner's Manual will indicate what is normal for your specific model. If there is a high level of water in the brine tank (salt tank), there are some things you can check prior to scheduling repair service.

Diagnosing a Brine Tank That Is Not Draining on a Water Softener

• A restriction in the drain hose will prevent the salt water from draining. Make sure the drain hose is not pinched or plugged.
• If the drain hose is elevated too high, the water softener cannot drain.
• The nozzle and venturi may be dirty or improperly assembled if it was recently cleaned. See the Owner's Manual for instructions for cleaning and reassembling the nozzle and venturi.

Additional Appliance Support

If a problem exists with your Water Softener, please contact service at 1-800-952-5039 for the nearest authorized SmartWater Servicer in your area.

Whatever the need, we are here to fulfill it. Please reach out to us for support with every appliance. From a repair to a replacement, we are able to guide you through every decision.