Water Softener - Normal Water Level

When the water softening system is providing soft water, it is called “Service.” During service, hard water flows from the house main water pipe into the water softening system. Inside the water softening system resin tank is a bed made up of thousands of tiny, plastic resin beads. As hard water passes through the bed, each bead attracts and holds the hard minerals. This is called ion-exchanging. It is much like a magnet attracting and holding metals. Water without hard minerals (soft water) flows from the water softening system and to the house pipes.

Understanding the Normal Water Level in the Salt Storage Tank

Since the water flows through the resin tank while the water softener is operating, we sometimes are asked if it is normal to have some water in the salt storage tank. It is normal to have approximately 2 to 5 inches of water standing in the salt storage/brine tank.

Additional Support

Should you have additional questions regarding your reverse osmosis system, you can reach out to our Innovations Team directly at 1-800-952-5039 (option 1) from 8:00 AM to 6:00 PM, EST, Monday through Friday.