Refrigerator - Keurig® Brewing System Not Brewing / Not Working / Error on Display

On refrigerators with the Keurig® K-Cup Brewing System, if it will not brew or says "error" on the display:

No / Slow Water to Refrigerator

  • Verify you are getting cold water from the dispenser. If you are not getting hot or cold water, make sure water is turned on to the refrigerator.
  • Filters should be replaced approximately every 6 months. Consult your Owner's Manual for instructions. 
  • If you recently changed your filter, be sure to purge the filter by running 2 gallons of water through the cold water dispenser (about 5 minutes) to remove air from the system.
  • "! Heating slowed due to fridge cooling" message on display indicates that the time it takes to heat the hot water may be delayed because the state of the refrigerator is requiring power to be diverted to the cooling system.  Cooling is prioritized over heating the hot water.  We are limited by how many amps we can pull through a standard electrical outlet, so power has to be managed on board.  This indicator is just to let the user know the water may take longer to heat up than normal.


Installing K-Cup Brewer (Brewing Module)

  • The brewer must be in place to set the control for brewing.
  • The brewer should be installed in the rails under the refrigerator control panel.  The words “Keurig” on the brewer must face the user when the brewer is installed correctly.
  • If brewing more than one cup in a row, the brewer must be removed and re-installed even if the same K-Cup is used for multiple brewing cycles.


K-Cup Pods

  • A K-Cup pod must be installed in the brewer to dispense coffee, tea, cocoa, etc.
  • Be sure to push down on the pod until it is punctured by the lower needle inside the brewer.  You may hear a click or popping sound.
  • We recommend using only K-Cups with the black circle logo "Keurig" or "Keurig Brewed" on the packaging or pod. These cups/pods have been authorized by Keurig®, and span a variety of different brands (not just Keurig brands). Other types of pods may be more prone to clogging the brewer or may not work at all.
  • Some non-Keurig pods have a dome shaped bottom that is difficult to pierce.
  • Will not accept "My K-Cup" adapter, though some generic versions will work
  • Can use Keurig 2.0 K-Cups


Clogged Upper and/or Lower Piercing Pins

Upper Pin:

  1. With the brewer closed, insert a straightened paper clip into the small hole at the top of the brewer and straight down into the pin.  Move the paper clip up and down in the pin a few times, then remove.
  2. Open the brewer lid and find the holes in the pin. Use the paper clip to push grounds or other material out of the outlet holes of the pin.
  3. Rinse by running water into the top of the brewer and out the pin.
  4. Rinse the tip of the pin directly in a stream of water.
  5. Before replacing the brewer, dispense 10 oz of hot water to purge excess water in the hot water system.


Lower Pin:

  1. Insert a straightened paper clip into the inlet slot on the side of the lower pin.  The slot is on the same side of the pin as the point on top.
  2. Remove the paper clip and rinse the pin directly under a stream of running water.
  3. Before replacing the brewer, dispense 10 oz of hot water to purge excess water in the hot water system


How to clean your refrigerator's Keurig K-Cup brewer:


Stopped Brewing / Brewing Was Canceled Suddenly

  • Opening one of the doors or pressing any button on the control while brewing will immediately cancel the operation.
  • If any interrupted or abnormal dispenses are experienced, please use the hot water feature (Cafe Series models) and dispense 10 oz of water, at any temperature, to purge the system.


General Brewing Tips

  • It is normal to have a 5-15 second delay from when the hot water knob is released until the dispensing (brewing)starts.
  • The Size (6 oz, 8 oz, 10 oz)  must be selected to commence heating.
  • When heating is complete the dispenser knob will glow red. The dispenser knob must then be pushed in and turned to the left to begin the brewing process.
  • If you scheduled Hot Water using the Kitchen - GE Appliances app on your smartphone, brewing does not start automatically when heating is complete. You must insert the K-Cup, install the Brewer, select your size, and then push/turn the knob to start dispensing hot water.