Bottom Freezer Refrigerator - Replace Water Filter or Dispenser Off Message
On Bottom Freezer Refrigerators that use the RPWFE water filter, the appliance uses radio frequency identification (RFID) to detect leaks and monitor the filter status.
On models with a non-touch screen control, if you receive a red triangle icon or a "Replace Water Filter" and/or "Dispenser Off" message on the control panel display, please check the following things to remedy the situation.
Check the Filter Area for Leaks On or Around the Filter
In most cases, replacing the filter will resolve the leak.
If it does not, service may be needed.
Incorrectly Installed Filter or By-Pass Plug
When the filter or by-pass plug is correctly installed, the word "FRONT" will be showing when the filter or plug is in place. If "BACK" is showing, then remove and reverse the filter or by-pass plug and reinstall.
View a video on how to adjust your water filter if you get a "Replace Water Filter" or "Dispenser Off" message:
Video - Leak Detected Message - Bottom Freezer Refrigerators
Note: Video may not appear if Advertising cookies are blocked. Re-enable Advertising Cookies to view videos or visit our GE Appliances Video Gallery for product, maintenance, and support videos by appliance.
Instructions for replacing the RPWFE filter are on an insert in the package. For an online copy, please see the following: RPWFE Filter Instructions.
Check the Filter to Make Sure It Is a Genuine RPWFE Water Filter
On genuine RPWFE filters, there is a visible ID chip under the label where it says "This side must face inward". There should be a black square outline just under the label. If there is no chip under the label, it is not a genuine RPWFE filter and will not work in the Refrigerator. See our Refrigerator - Genuine Water Filter vs Counterfeit Filter article for more information. View the video below to see how to install a RPWFE water filter:
Video - Replace and Install the RPWFE Water Filter
Note: Video may not appear if Advertising cookies are blocked. Re-enable Advertising Cookies to view videos or visit our GE Appliances Video Gallery for product, maintenance, and support videos by appliance.
On most models, the Replace Water Filter reminder cannot be manually reset. A new filter or the bypass plug must be installed to reset the reminder. If you need the bypass plug and one was not supplied with the Refrigerator or has been misplaced, one can be ordered at no charge by calling 1-800-GECARES. In Canada, call 1-800-561-3344.
If you receive a "Replace Water Filter" and/or "Dispenser Off" message and the above tips do not help, you will need service. Schedule a repair appointment with Bodewell.
Providing your zip code will allow us to ensure our products are available in your area.
We use cookies and similar technologies, some of which are provided by third parties. Some cookies enable us and these third parties to collect browsing and activity information and track your interactions on this website. We and these third parties use cookies and the information collected via cookies to enable certain website features and functionality, analyze and improve website performance, personalize user experiences, and reach you with more relevant content and ads. Details of each of the cookies used are available by clicking Cookie Settings where you can at any time opt in or out of all non-essential cookies. By clicking Accept Cookies or closing this dialogue you are agreeing to all cookies we use. If you de-select cookies, some features of our site may not function properly. To learn more, visit ourcookie notice.
Cookie Settings
Your Privacy Choices
Essential Cookies
Functional Cookies
Advertising Cookies
Your Privacy Choices
This website uses cookies and similar technologies, some of which are provided by third parties. Some cookies enable us and these third parties to collect browsing and activity information and track your interactions on this website. We and these third parties use cookies and the information collected via cookies to enable certain website features and functionality, analyze and improve website performance, personalize user experiences, and reach you with more relevant content and ads. Click on the headings below to find out more about the different categories of cookies we use. For each category you can also click Cookie Details to review a list of these first party and third-party cookies. Essential cookies are necessary for our website operates properly and cannot be turned off. You can turn off other categories of cookies by using the toggle button for each category and then click the Confirm My Choices button. Please note that your preferences are browser-specific. So, if you come back to this site from a different device or use a different browser on the same device, you will need to adjust your cookie preferences for that browser and device. Blocking some types of cookies may impact your experience on the site and the services we are able to offer. For more information about how we use cookies you can read our Cookie Notice.
Essential Cookies
Always Active
These are Cookies that are required for the operation of our website and so cannot be turned off. They include, for example, cookies that enable you to log into secure areas of our website and log in to your account and or fill out forms. These cookies do not store any personally identifiable information.
Functional Cookies
These Cookies are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region). If you do not allow these cookies, then some features of our site may not function properly.
Advertising Cookies
These cookies may be set through our site by us or by our advertising partners. They may be used to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, then some features of our site, such as videos, may not function properly.
Analytics Cookies
label
These allow us to recognize and count the number of visitors and to see how visitors move around our websites when they are using it. This helps us to improve the way our websites work, for example, by ensuring that users are finding what they are looking for easily.
Session Replay Cookies
label
Session replay technology employs third-party software code to record users’ interactions with our site in a manner that allows us to watch video replays of those user sessions. The replays include users’ clicks, mobile app touches, mouse movements, scrolls, and keystrokes/key touches during those sessions. These replays help us diagnose usability problems and identify areas for improvement.
