Washer - Consumer Help Indicator
2017 and newer electronic control Washers are equipped with a Consumer Help Indicator (CHI). The CHI is our way to communicate a simple remedy that you can perform for some situations without the need to call for service.Consumer Help Indicator Message and Remedies
| Messages | Remedies |
|---|---|
| Spin or both Spin & Rinse light (blinking) | If an out-of-balance condition is detected by the Washer, the Spin light will blink during the remaining portion of the cycle and will stay illuminated for a short time after cycle completion. When this occurs, the Washer is taking actions to correct the out-of-balance condition and complete the cycle normally. In some cases, the Washer may not be able to balance the load and spin up to full speed. If you notice the load is more wet than normal at the end of the cycle, redistribute the load evenly in the wash basket and run a Drain & Spin or Spin cycle. To run a Spin cycle, select the Normal cycle and press the Process button until only the Spin light is on. |
| H2O SUPPLY, IE or Wash and Rinse lights blinking (water not entering washer) | Check your house water supply. Did you forget to turn on one or both supply valves after installation or coming back from vacation? As soon as the message starts to scroll, the Washer will initiate a 4 minute lockout period. The Washer controls won’t respond/change during this time. After the 4 minutes, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again. |
| CAnCELEd | "CAnCELEd” may scroll on the display if the machine was paused for longer than 24 hours or if the machine has stopped itself before the cycle completed due to certain errors. As soon as the message starts to scroll, the washer will initiate a 4 minute lock-out period. The washer controls won’t respond/change during this time. After the 4 minute period, you can begin your cycle again. If you try to bypass the lock-out period by unplugging the washer, the 4 minute timer will start over again. If the problem persists, contact service. |
| Lid or Lid Locked light | “Lid” will be shown on the display if 3 cycles have been started without opening the lid. The washer will not start another cycle until the lid is opened. Try opening, then closing the lid and starting a new cycle. If the problem persists, contact service. |
| dE | Indicates the lid is open. View a short video on this message: |
| UE | Indicates the laundry load is unbalanced. Reposition laundry evenly in basket and ensure washer is level. View a short video on this message: |
| FE | Indicates water has reached a critical level. Turn off water and power to the Washer and call service. |