Smart Appliances - Not Receiving SmartHQ App Notifications

When you are using your smart appliances through the SmartHQ™ app, you can receive notifications and alerts about your connected appliances. If you are not receiving notifications, review the tips below.

Not Getting Notifications

SmartHQ App Settings

Check that notifications are enabled for your connected appliances in the SmartHQ app itself. Within each appliances' settings toolbar, you can find the Notifications page. Make sure that each of the various notification settings are toggled to "Enabled."

Phone Settings

Notifications for your phone are a service through Apple or Google, which each have a pop-up asking if GE Appliances can send Push Notifications to the phone. Even if you set up notifications in the SmartHQ app, if you declined the permission to send push notifications through Apple or Google, you won't receive the SmartHQ app notifications. Check the Notifications page in your phone settings and make sure you have "Allow Notifications" enabled for the SmartHQ app.

Additional Support

If you made sure that notifications are enabled in both your phone and in the SmartHQ app but are still having issues, please reach out to our Connected Home Support team by calling 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST), or emailing [email protected].