HVAC (Ductless, Ducted, Side Discharge) – Technical Service and Support

GE Appliances offers a variety of HVAC products, including Ductless Air Conditioners, Ducted HVAC, VRF (Variable Refrigerant Flow) HVAC Systems, Side Discharge and Unitary Systems. You can find what we have to offer at GE Appliances Air & Water.

Unlike traditional kitchen and laundry appliances, HVAC products are sold and supported through distributors, plumbing companies, and HVAC contractors. These partners manage installation, maintenance, service, and technical support, from purchase to service.

The information below provides guidance for homeowners and professionals needing support.

Home Owner Support

If you are a homeowner in search of service for your HVAC product, please contact your local installer, plumber, or HVAC service provider first. If you are having difficulty finding an installer or servicer in your area, visit: www.geappliances.com/ge/where-to-buy.htm.

If you need assistance connecting your HVAC product to WiFi or have other questions about the SmartHQ™ app, contact our Connected Home Support Line at 1-800-220-6899 or [email protected].

To obtain an Owner's Manual for your system visit www.geappliancesairandwater.com. Use your model number to see all available literature.

Professional Heating & Air Installer or Service Provider

If you are a professional HVAC installer/service provider or distributor, please visit our Air & Water website at www.geappliancesairandwater.com. This site houses all Technical Resources available. The literature available on the Air & Water site includes information for Error Code charts, FAQs, sensor resistance charts, etc.

Professionals with installation or troubleshooting-related questions can contact our Tech Support Call Center at 1-866-814-3633, option #1. Technical service is available M-F (excluding Holidays), 7:30am – 7:30pm ET. Installers and service providers can also email [email protected] for additional information.

Note: This phone number and email address is for HVAC professionals ONLY. Homeowners should contact a local HVAC professional for assistance.