Opal Ice Maker - Cleaning the Sensor

The Opal Ice Maker uses two sensors. These sensors are small and look like a marble that has been cut in half, and are located within the entrance of the ice chute. The two sensors are directly parallel from each other. One sensor is small and clear like a bead of glass, while the other is similar but very dark in color.The sensors in the ice chute are used to determine if the ice bin is full or if the unit has not dropped ice and needs to go into the defrost mode. These sensors need to be clean to perform this function.

Opal Ice Maker Is Not Making Ice

1. If the unit is new, check inside the ice chute to make sure nothing might have gotten lodged in there during shipment. Ice scoops have been known to get stuck in there during transit.
2. There might be some form of residue covering the sensors themselves. Use a cotton swab soaked with a little white vinegar to gently clean the surface of the sensors. You want the surface to be as clean and clear as possible.
3. If the issue persists, run your Opal through a cleaning cycle with only pure white vinegar.
   1. Fill the reservoir with undiluted white vinegar to the maximum fill line (this is approximately two quarts).
   2. Run the cleaning cycle with the vinegar 3 times (takes approximately 20 minutes to complete).
   3. Soak a rag or sponge with vinegar and place in the ice chute. Let the vinegar soak within the Opal and on the ice chute for 18 hours. Allowing the vinegar to soak for the extended period of time will help dissolve any hard water deposits. This may need to be repeated several times to remove any build-up.
   4. After using the vinegar rag, wipe the chute with clean water.
   5. Next, clean the sensors with vinegar and wipe clean with water.
   6. After draining the vinegar, run 3 rinse cycles, using fresh water for each rinse.

Opal Support

If you still have issues with the Opal icemaker, contact Opal Support at myopalservice.com or 1-866-907-6718, Monday through Friday, 8:00 AM to 8:00 PM, EST.