Opal Ice Maker - Not Making Ice on Schedule

Using the Opal's Connected feature, you can schedule when the Opal comes On and goes Off using the GE Profile Opal app. 

If the Opal is not making ice according to the schedule you set:

  1. The Opal does not know when daylight savings time occurs, so you will need to change the schedule manually. Simply reconnect your app and make a minor change to your schedule. This will update your Opal's internal clock and correct its schedule.

  2. When the schedule is enabled, Opal will check to see if it should be On or Off once every hour. If you manually turn your Opal On, but it is scheduled to be Off, it will shut off the next time it checks the schedule. This will usually occur at the top of the hour.

    • To fix this issue, go to your app and disable the schedule or unplug your Opal, wait a few seconds, then plug it back in.

If you're still having an issue with the Opal On/Off schedule, contact Opal Support at myopalservice.com or call 1-866-907-6718, M-F 8-8 EST.