Water Heater - Energy Cut Off Control (ECO)

Most water heaters feature a safety feature called an Energy Cut Off Control.

Understanding the Energy Cut Off Control (ECO) on a Water Heater

The water heater is equipped with a combination thermostat and high limit Energy-Cut-Off control (ECO) that is located above the heating element in contact with the tank surface. If for any reason the water temperature becomes excessively high, the high limit control (ECO) breaks the power circuit to the heating element. Once the control opens, it must be reset manually. Resetting of the high limit control should only be done by a qualified service technician.

Caution: The cause of the high temperature condition must be investigated by a qualified service technician and corrective action must be taken before placing the water heater in service again.

Water Heater Service

We are providing the contact details for obtaining in-warranty and out-of-warranty service on water heaters:

• GE Water Heaters (for models made after July 2019): 1-800-943-8186 (Monday - Friday, 8 a.m. - 7 p.m. EST).
• Electric and Gas Water Heater Service (for models made prior to January 2017): Contact the Water Heater Technical Support line at 1-800-431-1549 (Monday - Saturday, 8 a.m. - 8 p.m. EST, Sunday 9 a.m. - 4:30 p.m. EST).