Refrigerator - Side-by-Side Moisture

GE has received requests for service calls on certain side-by-side refrigerators manufactured in 2001 and 2002. Some customers have experienced significant moisture accumulation in the icemaker and freezer door.

Symptoms of excessive moisture include heavy frost in the freezer on the icemaker bucket, ice chute and walls, condensation on the outside of the refrigerator, water dripping on the floor or rust. Most of these refrigerators do not appear to have this problem. For those that do, we will resolve it. The expiration date for submitting a claim form has expired. No new claim forms will be accepted.

GE stands behind its products, so if you have problems with excessive moisture, you should call 800-694-8477, a special refrigerator program hotline. Please have your model and serial number available when you call.