Water Softener - Error Code

Many Water Softeners have a self-diagnostic function for the electrical system. The Water Softener monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code will appear in the display which indicates an electrical problem in the timer, the motor, the wiring, or another component.

 

Diagnosing an Error Code on a Water Softener

If there is an error code detected, the blue indicator light will flash 4 times every second and the display will flash ERR. An alarm will usually beep every 30 seconds (from 8:00 AM to 8:30 PM) to signal that the Softener requires service. The alarm can be turned off by pressing any button but the blue indicator light and display will continue flash.

 

If an electrical spike takes place from an incoming power line in your home, disconnect the power, unplug the power transformer from the wall outlet and wait for several minutes, then plug the transformer back in. The normal light should display and the motor may run for several minutes while the appliance resets.

 

Resolving an Error During Initial Installation of a Water Softener

If you just installed your Water Softener, it is possible that you have a loose or disconnected wiring in the control. Contact your installer or check for the following:

 
  1. Unplug the power cord (transformer) from the wall outlet.
  2. Remove the front control cover. Push in on the snaps on each side to remove the cover.
  3. Pull the cover forward slightly and rest the front on the top of the tank.
  4. Make sure that all the wires are pressed firmly in place.
  5. Check the blue color double wires on the left, the black double wires on the right, and the two connector blocks. Make sure that these wires are connected.
  6. After having checked the connections, re-assemble the control front by aligning the cover with the snaps on the side. Press down slightly and the cover will snap in place.
  7. If a loose connection was found, and the power is restored, the control will need to be set.

Additional Support

For model specific information, consult the Owner's Manual for the specific model you own.

 

If a problem exists with the Water Softener, the error will reappear after 6 to 8 minutes. If this occurs, please contact service at 1-800-952-5039 for the nearest authorized SmartWater Servicer in your area.

 

You may also want to take a look at our Water Softener - Blue Indicator Light Flashing article.