Parts Returns - How to Return a Part

Returning a Part

If you ordered a part online that you would like to return, please start by requesting a Return Materials Authorization (RMA). Once you complete and submit the return form, you will receive a confirmation email within approximately 20 minutes. Print the shipping label included in the email and attach to the outside of your package. The label contains the RMA number and correct warehouse address for your return. To receive credit for returned part and accessories, all items must be in sellable condition. Please allow one billing cycle for your refund to be processed.

Online Part Return

  • A RMA number is required for a return and must be visible and legible on the return package or the return will not be processed.

 

Parts and accessories

May be returned for credit within 30 days from the date the part or accessory was shipped to you from our warehouse. The part or accessory may be returned for a $15 re-stocking fee between 31 and 90 days from shipment. After 90 days the part or accessory may not be returned.

 

Return Shipping

We do not cover the cost of return shipping, but if the reason for the return is determined to be our error, we will refund the shipping cost of your original order.

Review Return Policy

 

Did not Order Online?

If the part you would like to return was not ordered online, please call 1-800-477-6186 for assistance, Hours of operation: Monday - Friday, 9:00 am to 6:00 pm Eastern Time.

 

Need to Exchange?

If you're looking to exchange a part or accessory you purchased, complete the returns process for the current item and place a new order for the item you need.

 

Already have an RMA number?