GE Appliance Product - How to Schedule Repair Service

To obtain in-warranty or out-of-warranty service for major GE Appliance products, please schedule a service appointment with GE Appliances Factory Service.


Major Appliances Include the Following Products:

  • Compactor

  • Dehumidifier

  • Dishwasher (Built in and Portable)

  • Disposer

  • Dryer (Gas and Electric)

  • Freezer

  • Humidifier

  • Microwave (Built-in, Countertop, Over-the-Range, Combo)

  • Advantium (Built-in, Over-the-Range, Combo)

  • Range (Gas, Electric, and Dual Fuel)

  • Refrigerator

  • Ice Maker

  • Room Air Conditioner (Built-in, Window and Zoneline)

  • Ventilation System (including downdraft vent)

  • Washer

  • Water Filtration Systems (online scheduling currently not available)

  • Water Heater (online scheduling currently not available)

  • Water Softener (online scheduling currently not available)

  • Wine Vault (Monogram)


Return Warranties:

Some appliances have return-to-vendor warranties and cannot be serviced. These may include window air conditioners, dehumidifiers and countertop microwaves. Check the warranty page in the appliance's owner's manual for details. Download a copy of the Owner's Manual.


Water Heater and Water Products:

  • GE Water Heaters (for models made after July 2019): 1-800-943-8186 (Monday - Friday, 8 a.m. - 7 p.m. EST).

  • GeoSpring Hybrid (Heat Pump) Electric Water Heater Service: Contact 1-888-443-4394 (Monday - Friday, 8 a.m. - 8 p.m. EST).

  • Electric and Gas Water Heater Service (for models made prior to January 2017): Contact the Water Heater Technical Support line at 1-800-431-1549 (Monday - Saturday, 8 a.m. - 8 p.m. EST, Sunday 9 a.m. - 4:30 p.m. EST).

    • In Canada, contact 1-800-263-8342.

  • Hot and Cold Water Dispensers: Are not serviced by GE Appliances.

  • All other Water Products service: Contact the SmartWater line at 1-800-952-5039.


Re-Scheduling or Canceling Service for GE Appliance Products:

For all major GE Appliance products, if you have the confirmation number for your service call, you may reschedule or cancel with GE Appliances Factory Service.


Tracking Your Service Call:

Keep informed about your service appointment using our Service Tracker. You can access details such as the status of the call, the technician's first name and a map which allows you to track the technician once they are on the way to your home.


For more information, visit: GE Appliance - Service Tracker - Check Appointment Status.