Electric Range - Surface Burners Not Heating or Working

It can be very frustrating to discover that one, or perhaps all, of the burners on your Electric Range are not working. We are providing some tips for checking the burners that may remedy the concern without the need for a repair.

Checking the Surface Burners

If the burners are not heating or are not working properly on your Electric Range, check the following:

• If the top burners do not work but the clock does work, your appliance power cord connection may be wired improperly. We suggest that you contact your installer for further assistance.
• Check the circuit breaker or fuse in the home that supplies power to the Range. Make sure the power cord is not loose and is plugged into the wall outlet snugly. On most Slide-In and Free-Standing Ranges, it will be necessary to pull out the lower storage drawer to access the plug and verify it is connected securely. You may need to slide the appliance out from the wall in order to verify the cord is not loose and is plugged in securely. If the power cord is connected and plugged in securely, your appliance power cord connection may be wired improperly.
• On electric coil burner models, check the burner. If one burner does not heat, remove it and plug it into another burner receptacle of the same size. Then, turn it on and see if it now heats up. If it still does not work, the element will need to be replaced. See our Electric Range & Cooktop - How to Replace Calrod Element article for further assistance.
• You may also want to check out our Electric Range & Cooktop - Coil Burner Sensi-Temp Technology article.

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.

Additional Support

If none of the top surface burners work but the oven bakes and broils, it may be necessary to contact service. For service, please schedule a repair appointment with GE Appliances Factory Service.