Smart Washers - Optional WiFi Set-Up Troubleshooting

If you have difficulty with the set-up process when connecting your washer to your WiFi, review the troubleshooting tips below.

Washer Does Not Support the Connect Module

The SmartHQ™ Connect module is not available on all washers. View which models have this feature: Optional WiFi Smart Appliances

Password to Connected Module is Incorrect or Failed

Verify the password on the Connect Module and re-enter.

LED Light on the Module is Not Flashing / Not On

Verify the Connect Module is plugged into the appliance. Press and hold the button on the Connect Module until the LED starts to flash.

Communication Failed

You may have entered the wrong password or chosen the wrong home network. Verify you have entered the home WiFi network password correctly.
HINT: To check if the issue is with the password or the SmartHQ™ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually. If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

SmartHQ App Cannot Locate the Home Network

If you do not see your home network in the list of WiFi networks, your home network may be hidden. Chose the "Other" option and enter your network name and password yourself.
If the SmartHQ app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.

Connection Failed

LED Solid Light: The app is unable to locate the appliance in the GE Appliances Cloud. Close the SmartHQ app and reopen it to resolve the issue.
LED Flashing Light: Password or home network is incorrect. Press "Retry" and re-enter the home network name and password.

Support

For help connecting your Optional WiFi washer: Smart Washers and Dryers - Set-Up Optional WiFi with Connect Module

For further assistance, call the Connected Home Support Line at 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST), or email [email protected].