Dryer - Optional WiFi Set-Up Troubleshooting

If you have difficulty with the set-up process when connecting your dryer to your WiFi, review the troubleshooting tips below.

Dryer Does Not Support a Connect Module

View which models have WiFi capability with the Connect Module (PBX23W00Y0): WiFi Optional Dryers

Password to Connected Module is Incorrect or Failed

Verify the password on the Connect Module and re-enter.

LED Light on the Connect Module is Not Flashing

Press and hold the button on the Connect Module until the LED starts to flash.

Communication Failed

Verify the home WiFi network password entered is correct.
HINT: To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect. If the password is correct and the app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

SmartHQ App Cannot Locate the Home Network

Move the router closer to the appliance or a WiFi extender may be needed.

Connection Failed

LED Solid Light: The app is unable to locate the appliance. Close the app and reopen it to resolve the issue.
LED Flashing Light: Password or home network is incorrect. Re-enter the password or home network.

Support

For help connecting your dryer with Optional WiFi with Connect Module powered by SmartHQ™: Washer and Dryer - Set-Up Optional WiFi with Connect Module

For further assistance, call the Connected Home Support Line at 1-800-220-6899 (Monday -Friday 9am - 9pm EST, Saturdays 9am - 3pm EST, Closed Sundays) or email [email protected].