Smart Refrigerator - Optional WiFi Set-Up Troubleshooting

For help connecting your smart refrigerator powered by SmartHQ™: Smart Refrigerators - Set-Up Optional WiFi with Connect Module. 

If you have difficulty with the set-up process when connecting your refrigerator to your WiFi:

 

Refrigerator Does Not Support the Connect Module* (powered by SmartHQ)

Password to Connect Module is Incorrect or Failed

  • Verify the password found on the Connect Module and re-enter.

LED Light on the Module is Not Flashing / Not On

  • Verify the Connect Module is plugged into the appliance. Press and hold the button on the Connect Module until the LED starts to flash.

  • View a video on installing a Connect Module on your refrigerator: Installing a Connect Module

Communication Failed

  • You may have entered the wrong password or chosen the wrong home network. Verify you have entered the home WiFi network password correctly.

  • HINT: To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your password manually.

  • View a short video about fixing issues with your home WiFi network password:

     

     

  • If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].

SmartHQ App Cannot Locate the Home Network

  • If you do not see your home network in the list of WiFi networks, your home network may be hidden. Chose the "Other" option and enter your network name and password yourself.

  • If the SmartHQ app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.

Connection Failed

  • LED Solid Light: The SmartHQ app is unable to locate the appliance in the GEA Cloud. Close the SmartHQ app and reopen it to resolve the issue.

  • LED Flashing Light: Password or home network is incorrect. Press "Retry" and re-enter the home network name and password.

 

For further assistance, call the Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].