Refrigerator Built-In WiFi Connect - Set-Up Troubleshooting

For help connecting your WiFi Connect Refrigerator: Refrigerator - Set-Up Built-In WiFi Connect

If you have difficulty with the set-up process when connecting your WiFi Connect refrigerator to your WiFi:


Wrong Password

  • You may have entered the wrong appliance network password.
    • LCD Touch Screen Display Models: Re-enter the password found on the refrigerator display. HINT: Touch Settings and go to WiFi. Press WiFi to display the network name and password. 
    • Pushbutton Models: Re-enter the password found on the "Connected Appliance Information" label. HINT: The label is on the right side wall inside the fresh food section.
  • View a short video about fixing issues with your home WiFi network password:



  • If the password is correct and the App will not connect, call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].


Communication Failed

  • You may have entered the wrong password or chosen the wrong home network. Verify you have entered the home WiFi network password correctly.
  • HINT: To check if the issue is with the password or the App, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually.  If the password is correct and the app will not connect, call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].


App Cannot Locate the Home Network

  • If you do not see your home network in the list of WiFi networks, your home network may be hidden. Chose the "Other" option and enter your network name and password yourself.
  • If the App still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.


Connection Failed

  • LCD Touch Screen Display Models:
    • WiFi Icon with "Connected" on the LCD Display: LED Solid Light: The app is unable to locate the appliance in the GE Cloud. Press "Relaunch." If the issue persists, call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].
    • WiFi Icon with "Connection Failed?" on the LCD Display: LED Flashing Light: You may have entered the wrong password or chosen the wrong home network.  Press "Retry" and re-enter the password and/or home network.
  • Pushbutton Control Models:
    • LED Flashing Light: You may have entered the wrong password or chosen the wrong home network.  Press "Retry" and re-enter the password and/or home network.
    • LED Solid Light: The app is unable to locate the appliance in the GE Cloud. Press "Relaunch." If the issue persists, call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected]


For further assistance, call the GE Appliances Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].