Smart Refrigerator - Built-In WiFi Set-Up Troubleshooting

Connecting your Smart Refrigerator to WiFi allows you to use the SmartHQ™ app to control your Refrigerator and get important alerts and notifications. If you have difficulty with the set-up process when connecting your Refrigerator to your WiFi, please review the troubleshooting tips below.

 

Wrong Password

  • You may have entered the wrong appliance network password.
    • LCD Touch Screen Display Models: Re-enter the password found on the Refrigerator display. HINT: Touch Settings and go to WiFi. Press WiFi to display the network name and password.
    • Pushbutton Models: Re-enter the password found on the "Connected Appliance Information" label. HINT: The label is on the right side wall inside the fresh food section.
  • View a short video about fixing issues with your home WiFi network password:
     
     
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  • If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

Communication Failed

  • You may have entered the wrong password or chosen the wrong home network. Verify you have entered the home WiFi network password correctly.

  • HINT: To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually. If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

SmartHQ App Cannot Locate the Home Network

  • If you do not see your home network in the list of WiFi networks, your home network may be hidden. Chose the "Other" option and enter your network name and password yourself.
  • If the SmartHQ app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.

Connection Failed

LCD Touch Screen Display Models

  • WiFi Icon with "Connected" on the LCD Display: LED Solid Light: The SmartHQ app is unable to locate the appliance in the GE Appliances Cloud. Press "Relaunch." If the issue persists, call the Connected Home Support Line at 1-800-220-6899 (Monday -Friday 9am - 9pm EST, Saturdays 9am - 3pm EST, Closed Sundays) or email [email protected].
  • WiFi Icon with "Connection Failed?" on the LCD Display: LED Flashing Light: You may have entered the wrong password or chosen the wrong home network. Press "Retry" and re-enter the password and/or home network.

Pushbutton Control Models

  • LED Flashing Light: You may have entered the wrong password or chosen the wrong home network. Press "Retry" and re-enter the password and/or home network.
  • LED Solid Light: The app is unable to locate the appliance in the GEA Cloud. Press "Relaunch." If the issue persists, call the Connected Home Support Line at 1-800-220-6899 (Monday -Friday 9am - 9pm EST, Saturdays 9am - 3pm EST, Closed Sundays) or email [email protected]. 

Support

For help connecting your Refrigerator, please check out our Smart Refrigerator - Set-Up Built-In WiFi article.

 

For further assistance, call the Connected Home Support Line at 1-800-220-6899 (Monday -Friday 9am - 9pm EST, Saturdays 9am - 3pm EST, Closed Sundays) or email [email protected].