Smart Refrigerators - Set-Up Built-In WiFi

To use all of your Smart refrigerator's features, connect your refrigerator to your WiFi using the SmartHQ app.Refrigerators with Optional WiFi can connect to WiFi  using the Connect Module powered by SmartHQ.  For set-up of these models: Smart Refrigerators - Set-Up Optional WiFi with Connect Module

Visit Smart Refrigerators for all current Built-In and Optional WiFi refrigerators powered by SmartHQ technology.

To set up your refrigerator:

Step 1

Download the SmartHQ app.

The SmartHQ app can be used on Apple or Android smart phones, and is available to download for free from the Apple App Store or Google Play.  Once downloaded, open the SmartHQ app on your smart phone and Sign In or create a WiFi account. 
  • If you already have a WiFi account, select "Sign In." This takes you to the Welcome screen.
  • If you do not have a WiFi account, select "Create Account." After you fill out the required information, you will receive an email to verify the account. Once the account has been verified, you will be able to use the email and password you created to sign into the SmartHQ app.   

Smart Refrigerators - Benefits of the SmartHQ App

Step 2

Determine your control type.There are two types of control panels on refrigerators with Built-In WiFi: 

LCD Touch Screen Control

 

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Pushbutton Control (also called Cap or Capacitive Touch) 

 

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Hint: If you are unsure of which control type you have, open the SmartHQ app and sign into your account. On the Home screen, press the Plus sign (+) to view the "Add An Appliance" screen. Press the ! symbol next to "Fridge (LCD Display)" or the "Fridge (Cap Touch)" to view a picture of each control panel.

Step 3

Confirm your appliance has WiFi capability.

  • LCD Display: Touch the refrigerator LCD Display screen to wake up the display. Touch "Settings" and find the "WiFi" option.
  • Pushbutton Control: Open the right fresh food door and locate the "Connected Appliance Information" label on the right side wall.

Step 4

Connect your refrigerator.

Open the SmartHQ app and sign into your account (if you are not already signed in). On the Home screen, press the Plus sign (+) to add the refrigerator to your account. Select "Fridge (LCD Display)" to take you to the Welcome screen. Press OK.From the Welcome screen, press OK. The SmartHQ app will provide set-up directions according to the type of controls found on the refrigerator.

LCD Display:

  1. On the App, choose the LCD Display option.
  2. On the refrigerator, tap "WiFi" on the display and then tap "Turn On." Make sure the WiFi icon is flashing on the LCD display.  
  3. The refrigerator display will show the WiFi Network and Password. Enter the password from the display into the Password field. Press Next.
  4. You will be directed to go to your phone's WiFi settings and join the GEA network listed on the refrigerator display.  If you do not know how to get to get to the WiFi settings, press "Show Me How" on the SmartHQ app.
    • On Android phones, you may see "Disable Smart Network Switch" in the instructions on the App. Press "Show Me How" for instructions on disabling this feature. The option may vary by phone; look for other options like: Auto Network Switch; Check for Internet Service; or Avoid Poor Networks. 
  5. After joining the GEA network, return to the SmartHQ app and press Next. This will start communication between the SmartHQ app and the refrigerator.
  6. If successful, the "Choose home network" screen will appear. Find your home WiFi network and enter your password to connect the device back to your home network.
    •  If you do not see your home network on the list of WiFi networks, chose the "Other" option and enter your network name yourself.
  7. The Connecting process will start.
  8. The appliance is connected once the SmartHQ app says "Congratulations! Enjoy your Connected Appliance!"

Pushbutton Controls:

  1. On the SmartHQ app, choose the Cap Touch option.
  2. Touch and hold "Water" and "Light" at the same time until the WiFi icon starts flashing on the display.
  3. Enter the password displayed on the Info label and press Next.
  4. You will be directed to go to your phone's WiFi settings and join the GEA network listed on the Information label.  If you do not know how to get to get to the WiFi settings, press "Show Me How" on the SmartHQ app.
    • On Android phones, you may see "Disable Smart Network Switch" in the instructions on the App. Press "Show Me How" for instructions on disabling this feature. The option may vary by phone; look for other options like: Auto Network Switch; Check for Internet Service; or Avoid Poor Networks. 
  5. After joining the GEA network, return to the SmartHQ app and press Next. This will start communication between the App and the refrigerator.
  6. Return to the SmartHQ app and press Next. This will start communication between the app and the refrigerator.
  7. If successful, the "Choose home network" screen will appear. Find your home WiFi network and enter your password to connect the device back to your home network.
    • If you do not see your home network on the list of WiFi networks, chose the "Other" option and enter your network name yourself.
  8. The Connecting process will start.
  9. The appliance is connected once the SmartHQ app says "Congratulations! Enjoy your Connected Appliance!"

Watch how to set-up your smart refrigerator with LCD Touch Screen Display:

Watch how to set-up your smart refrigerator with Pushbutton Controls: 

 

If you have difficulty connecting your refrigerator: Smart Refrigerators - Built-In WiFi Set-Up TroubleshootingFor further assistance, call the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].