Smart Ranges and Wall Ovens Built-In WiFi Set-Up Troubleshooting

For help connecting your range: Smart Ranges and Wall Ovens - Set-Up Built-In WiFi

If you have difficulty with the set-up process when connecting your range to your WiFi:

Wrong Password

  • You may have entered the wrong appliance network password. Re-enter the password found on the range "Connected Appliance Information."
  • HINT:  Select Remote Enable again. Find the "Connected Appliance Information" label inside the oven, around the door and re-enter the network name and password in the SmartHQ app.
    • Range Control - Press and hold the "Remote Enable" button until the WiFi icon starts flashing on the display. Press Next on the SmartHQ app.
    • Wall Oven (Touch Pad) - Press and hold the "Remote Enable" button until the WiFi icon starts flashing on the display. Press Next on the SmartHQ app.
    • Wall Oven (Knob) - Turn the Oven Control knob to Remote Enable and keep the Temperature knob on off. Press and hold in the small "Push to Enter" knob (button) until the WiFi icon starts flashing on the display. Press Next on the SmartHQ app.
  • If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].

Communication Failed

  • You may have entered the wrong password or chosen the wrong home network. Verify you have entered the home WiFi network password correctly.
  • HINT: To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually.  If the password is correct and the app will not connect, call the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].

SmartHQ App Cannot Locate the Home Network

  • If you do not see your home network in the list of WiFi networks, your home network may be hidden. Chose the "Other" option and enter your network name and password yourself.
  • If the SmartHQ app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.

Connection Failed

  • Wireless Icon on Appliance Control Panel is Solid: The SmartHQ app is unable to locate the appliance in the GEA Cloud.  Close the SmartHQ app and reopen it to resolve the issue.
  • Wireless Icon on Appliance Control Panel is Flashing: Password or home network is incorrect.  Re-enter the home network name and password.
For further assistance, call the Connected Home Support Line at 1-800-220-6899, Monday -Friday 9am - 11pm ET, Saturday - Sunday 9am - 3pm ET, or email [email protected].