Smart Air Conditioner - Built-In WiFi Set Up Troubleshooting

For help connecting your Smart Air Conditioner, please see our Smart Air Conditioner - Set Up Built-In WiFi article.

Set Up Troubleshooting for Models With Built-In WiFi

If you have difficulty with the set-up process when connecting your Smart Air Conditioner to your WiFi through the SmartHQ™ app, please review the following troubleshooting.

Wrong Password

• You may have entered the wrong appliance network password. Re-enter the password found on the Connected Appliance Info label.
• If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

Communication Failed

• You may have entered the wrong password or chosen the wrong home network. Verify you have entered the home WiFi network password correctly.
• HINT: To check if the issue is with the password or the app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually. If the password is correct and the app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

App Cannot Locate the Home Network

• If you do not see your home network in the list of WiFi networks, your home network may be hidden. Chose the "Other" option and enter your network name and password yourself.
• If the app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.

Connection Failed

• WiFi Connect LED solid: The app is unable to locate the appliance in the GE Appliances Cloud. Close the app and reopen it to resolve the issue.
• WiFi Connect LED flashing: Password or home network is incorrect. Re-enter the home network name and password.

Additional Assistance

For further assistance, call the Connected Home Support Line at 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST) or email [email protected].