GE Appliances Account FAQs - Account Troubleshooting

If you have difficulty setting up or accessing your Account, or you are unable to view or manage your account, check out our troubleshooting below.
 
I can't log into my GE Appliances Account.
 
If you just set-up the account, you were sent an email with a link to verify your account. You must complete this step to access your account for the first time. The verification link is active for 24 hours. If more than 24 hours has elapsed, you can resend the link from the account sign-in page.
 
For more information, see: GE Appliances Account - Activating Account
 
 
I clicked Account on the GE Appliances site and do not get a log-in page.
 
If you tried to log-in and the page is blank, log-in using a different browser if you are using Internet Explorer (IE). Internet Explorer is not supported at this time.
 
 
How do I log out of my Account?
 
If you are not already on the main Account page, click Account in the upper right corner of your screen. You will see a header that has these options in order from left to right: My Products, My Orders, Repair Services, Account Details, My Wish Lists, Sign Out. Click the far-right option - Sign Out - to log out of your Account.
 
 
I tried to reset my password and am getting an "Email Address Not Found" message.
 
If you get an "Email Address Not Found" message when you attempt to reset your password when logging into your GE Appliances Account, this means you do not have an Account set up with that email address. If you have another email address, try that address. Otherwise, go to the Log-In page and click Create a New Account.
 
 
I just set up my Account and am getting "Checking if you're logged into your account" or "Be Right With You" but it will not finish signing me in.
 
Close the browser, and pull up a new browser window (preferably using Chrome). Sign in again at: Sign In To Your Account
 
 
I clicked Forgot Password to reset my login password and received an email with a link (Submit button) to reset the password. When I click "Submit" in the email, I get a ;"permission denied" message and can't set up a new password.
 
The Reset Password link is only active for 1 hour. If you get this message, go back to the login page and click Forgot Password to get a new, active email and link.
 
It is also possible that you created an account using your Social Network account (Facebook, Twitter, Google). On the sign-in page, go to the "OR SIGN IN WITH YOUR SOCIAL NETWORK" section, click the appropriate Facebook, Twitter, or Google Log In and use that social network password.
 
 
Why is my account showing a different city than where I live?
 
We match your zip code to the USPS preferred address.
 
 
Why can't I see my service appointment?
 
To view pending service calls, the service call must have been scheduled when logged into your GE Appliances Account. If you scheduled the appointment by phone or when you were not logged into your account, you will not be able to view the appointment until a few days after the service call is completed.
 
You can also view any past completed service calls associated with your GE Appliances Account address if performed by GE Appliance Service (Factory Service). The address where the repair was performed must match one of the addresses in your account, as well as match either your phone number(s), email, or last name.
 
For more information, see: GE Appliances Account - What You Can View or Manage
 
 
I have a case number. Why don't I see the case number when I go to "My Cases"?
 
My Cases shows email conversations and chat transcripts going back to approximately 2020. Currently, you can only see transcripts for cases created when your initial reach out to us was by email or chat. If you are needing assistance with a case, we are happy to assist you at GE Appliances Contact Us .
 
 
Why aren't all my registered appliances listed in my account?
 
If you just registered your appliance(s) but were not logged into your account, it can take up to two weeks to be visible in your account.
 
For current and past registrations, the GE Appliances Account address must match the address where the appliances are located. To be visible in your account, the address must match one of the addresses in your account, as well as match either your phone number(s), email, or last name.
 
If an appliance does not show in your account, we may have had trouble matching it to your account. You can re-register the appliance from within your GE Appliances Account.
 
For more information, see: GE Appliances Account - What You Can View or Manage
 
 
How do I delete my GE Appliances Account?
 
Please contact us at: GE Appliances Contact Us
 
 
My password is not working. What do I do?
 
If you forgot your password or your password is not working, click the Forgot Password option. You will be sent an email with a link to change your password.
 
For more information, see: GE Appliances Account - Password Not Working
 
 
My primary address is listed as "UNKNOWN." How do I add my address?
 
This may occur if you have a WiFi Connected appliance and connected the appliance before setting up an Account. Sign into your Account and go to Account Information, which will allow you to edit your Primary Address. When you save it, it will ask if you want to use the new primary address as the location for all your registered appliances.
 
If this does not work or if you don't want the address tied to all your registered appliances:
  1. On the Your Products tab, click on the image of your product.
  2. Under Location, you will see an Edit link.
  3. Select the appropriate address. If it is not there, click Add a New Address, enter details, select primary checkbox and click Save.
  4. The updated location should be displayed on the product page.
 
 
These FAQs did not address my question. Who can I contact?
 
If you need further assistance, please contact us at: GE Appliances Contact Us