GE Appliances Account – What You Can View or Manage

A GE Appliances Account allows you to view your registered products, completed service call history, parts ordered, and SmartOrder subscriptions. Your account stores your contact information (name, address, phone number, email address) as well as 1 credit card number.Log into your Account using any internet browser except Internet Explorer: Account Log-in.

What You Can See in Your Account

Account Details (Contact Information)

Only one email address can be associated with the account; however, multiple addresses and phone numbers can be added. You may easily add additional addresses and name each location (ex. Beach House; Cabin, Home, etc.).

• GE Appliances Account - Editing / Updating Your Name
• GE Appliances Account - Editing / Updating Email Address and Password
• GE Appliances Account - Editing / Updating Address
• GE Appliances Account - Editing / Updating Phone Number

My Products (Registered Appliances)

When logged into your GE Appliances Account, you can register a new appliance or view existing appliance registrations.  Each registered appliance will link to the model's product page and literature associated with that model, like the Owner's Manual and Installation Instructions.For a previously registered appliance to display in your account, the appliance must be registered to the same address as the address listed in the GE Appliances Account. One or more of the following must also match: Phone number, email address, or last name.If an appliance does not show in your account, we may have had trouble matching it to your account.  Re-register your appliance while logged into your GE Appliances Account. Appliances registered when not logged into your GE Appliances Account will be listed; however, it can take up to two weeks to update. Appliances registered when logged into GE Appliances Account will update immediately.GE Appliances Account - Editing / Updating Registered Products

My Orders (Parts and SmartOrder Subscriptions)

The GE Appliances Account allows you to view your SmartOrder parts subscriptions and any parts ordered while logged into your account.For SmartOrder subscriptions, you can change your next order date, skip an order, change your selected frequency, or cancel a subscription after signing into your account.For more information about SmartOrder, visit:  SmartOrder Auto Delivery Program.

Repair Services (Repair History)

If a service call is scheduled while logged into your GE Appliances Account, you will be able to view the confirmation number and the scheduled date & time. To view pending service calls, the service call must be scheduled when logged into your GE Appliances Account.You can also view any past completed service calls associated with your account address. Past service calls listed will have the invoice number and amount, service call date, appliance model & serial number, service call type (in-warranty, out-of-warranty, or service contract), and what company serviced the appliance (Factory Service or Authorized Service). After a service call is complete, it may take several days for it to show in the account service history.

My Wish Lists

Create wish lists of GE Appliances products that are of interest to you. You can create multiple wish lists, and even share them with others.When you go into My Wish Lists, you'll see any current Wish Lists, as well as a box that allows you to add a New Wish List. When adding a New Wish List, you'll be prompted to name it so that you can keep track of your different Wish Lists.When you are looking at an appliance you want to add to your Wish List, find Save on the product page. Click on the empty heart next to Save and you'll be prompted to select the Wish List you want to save it to. Once it's in your Wish List, the heart next to Save will be solid.

My Cases

The GE Appliances Account lets you view your email conversations and chat transcripts. Historical transcripts go back to early 2020 (approximately).When you go into My Cases, you will see Case Number, Reason, Status, Subject, Created Date, and Closed Date. If you click on the Case Number, you will see the case information and a document attachment for each email and chat transcript. Click on the document to view the conversation. This is a view-only document.

Sign Out

If you would like to log out of your Account after viewing or updating your information, look for the Sign Out option on the main Account page. You will see a header that has these options in order from left to right: My Products, My Orders, Repair Services, Account Details, My Wish Lists, My Cases, Sign Out. Click the far right option - Sign Out - to log out of your Account.

Questions?

If you need further assistance, please contact us at: GE Appliances Contact Us