Smart Microwave - Set Up Built-In WiFi Troubleshooting

If you have difficulty with the set up process when connecting your microwave to your WiFi, we recommend first making sure you have not missed any steps while trying to Connect. Learn more about Connecting your microwave: Smart Microwave- Set Up Built-In WiFi.
 
If you continue to have difficulty Connecting your appliance to your home's WiFi network and the SmartHQ™ app, below are troubleshooting tips to help you get your microwave Connected.
 

Wrong Password

  • You may have entered the wrong appliance network password. Re-enter the password found on the Connected Appliance Info label.
  • If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

Communication Failed

  • You may have entered the wrong password or chosen the wrong home network. Verify that you have entered the home WiFi network password correctly.
  • To check if the issue is with the password or the SmartHQ app, disconnect the phone or another device from your home WiFi network and reconnect by entering your home network password manually. If the password is correct and the SmartHQ app will not connect, call the Connected Home Support Line at 1-800-220-6899 or email [email protected].

App Can't Locate the Home Network

  • If you do not see your home network in the list of WiFi networks, your home network may be hidden. Choose the "Other" option and enter your network name and password yourself.
  • If the SmartHQ app still cannot locate your home network, move the router closer to the appliance or purchase a WiFi extender.

Connection Failed

  • Wireless Icon on Microwave Display is Solid: The SmartHQ app is unable to locate the appliance in the GE Appliances Cloud.  Close the SmartHQ app and reopen it to resolve the issue.
  • Password or Home Network is Incorrect: Re-enter the home network name and password.

Support

If these do not correct the issue you're having, call the Connected Home Support Line at 1-800-220-6899 (Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST), or email [email protected].