Refrigerator Water on Floor

To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance cleaning.

If you find water on the floor in front of your refrigerator, check the following:

  • On models older than 1989, check the drip pan. The drip pan may be out of position or have a hole in it. If your model has a removable drip pan, it will be cream in color, sitting on top of the black condenser coils. Current refrigerators have fixed drip pans that would require service to access.
  • If ice has accumulated on the floor of the freezer or under the fresh food vegetable pans, this could indicate a clogged drain tube. On most models, this would require a service call.
  • Check the water valve to see if it is leaking or flooding. It may be stuck in the on position. If this appears to be the case, please schedule a service appointment.
  • Some leaks could be plumbing issues. Check the copper water line to the water valve. It may be loose or split. Please contact your local plumber if your leak appears to be coming from the copper line itself.
  • Check the plastic fill-line from the water valve to the icemaker. It may be loose or split. If this appears to be the case, shut the water off and tighten the water valve.
    • View a short video about checking the water line from the front: Play Video
    • To shut water off, carefully pull refrigerator out from wall, locate water connection on back of refrigerator. It is usually on the right as you look at the back. Follow the copper water line to where it connects to your house water supply. In most homes it is located under the kitchen sink. There is a small shut-off valve at the connection; turn valve clockwise to shut water off.
    • Before you shut the water off, push the feeler arm of the icemaker up to shut the icemaker off.

If you would like to schedule a service appointment, please contact GE Consumer Service at 1-800-432-2737 or schedule a service appointment on-line.